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Workflow Basics

Contivio Apps are designed and built for Support, Sales, Marketing, Finance, and Services teams. 

​There are three (3) types of users generally referenced in relation to a contact center software – Agents, Supervisors, and Administrators.  This following section will highlight some basic workflow functions for Agents and Supervisors whether they’re debt collecting, running lead generation, taking support calls, or managing sales. 
 
Agents
Supervisors
 
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