Workflow Basics
Contivio Apps are designed and built for Support, Sales, Marketing, Finance, and Services teams.
There are three (3) types of users generally referenced in relation to a contact center software – Agents, Supervisors, and Administrators. This following section will highlight some basic workflow functions for Agents and Supervisors whether they’re debt collecting, running lead generation, taking support calls, or managing sales.
There are three (3) types of users generally referenced in relation to a contact center software – Agents, Supervisors, and Administrators. This following section will highlight some basic workflow functions for Agents and Supervisors whether they’re debt collecting, running lead generation, taking support calls, or managing sales.
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