Welcome to Contivio
Contivio is a multichannel contact center encompassing phone, email, fax, SMS, instant messaging, chat, voicemail and social communications in one place.
Contivio's software is fully integrated with leading CRM and ERP applications such as NetSuite, Salesforce, Microsoft, Oracle, SugarCRM, Desk.com, Zendesk and Zoho, to provide transparency into your customer's details during a live call. Contivio also saves all communication (phones, chats, emails, etc.) as tasks, giving you a 360 degree view of your customer's history.
By following this training guide, all users from Support agents to Sales reps to Supervisors will gain a keen understanding of Contivio's App. Continued use of this training material in conjunction with our live training sessions will have you well on your way to becoming a Contivio Super User.
If you're a Contact Center Administrator who'd like more information on our Admin Portal, please navigate to the help center link within the Admin Portal, or contact us.
Contivio's software is fully integrated with leading CRM and ERP applications such as NetSuite, Salesforce, Microsoft, Oracle, SugarCRM, Desk.com, Zendesk and Zoho, to provide transparency into your customer's details during a live call. Contivio also saves all communication (phones, chats, emails, etc.) as tasks, giving you a 360 degree view of your customer's history.
By following this training guide, all users from Support agents to Sales reps to Supervisors will gain a keen understanding of Contivio's App. Continued use of this training material in conjunction with our live training sessions will have you well on your way to becoming a Contivio Super User.
If you're a Contact Center Administrator who'd like more information on our Admin Portal, please navigate to the help center link within the Admin Portal, or contact us.
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