Set up voicemail
To set up your voicemail greeting for direct calls, you can:
- Dial *5 or click the ‘Voicemail’ icon from the Telephony Bar.
- Select option 2 to set up your voicemail greeting.
- Select option 1 to record your voicemail greeting followed by the # sign.
- Listen to the playback of your recording and select 1 to keep it.
Check voicemail
To use Contivio.com’s visual voicemail to listen to, save or delete your messages, you can:
- Click on the Side Bar ‘Voicemail’ icon to see, listen and manage all personal voicemails.
Note:
A badge on the ‘Voicemail’ icon from the Telephony Bar tells you how many unheard messages you have.
Listen to a queued voicemail
To listen to a new voicemail left by a caller in the Queue or IVR, you can:
- Click the ‘Accept’ button from the Media Notification.
- Re-play, pause or stop the voicemail using the controls.
Note:
Queued voicemails must be configured by the Administrator. If rejected, voicemails will be delivered to the next available user waiting in the queue.
Warning:
Voice messages are saved and played as an mp3 file. Your default media player must be setup to play this file type (e.g., Windows Media Player).