Personal Voicemail Setup

Personal voicemail has a greeting enabled by default which says: "Can't get your call right now, please leave a message"

To configure a personalized greeting message, follow the instructions below:

• Dial *5 to enter voicemail menu (or if your IP phone has a voice-mail icon/button, this works as well). If you're using the softphone, you can also click on the voicemail icon in your Telephony Bar.
• Press 2 for voicemail setup.
• Press 1 to record a new greeting then press “#” when finished.
• Review and re-record if needed.
  • Press 1, if greeting is satisfactory.
  • Press 2, to re-record.​

Check Received Messages

Checking voicemail is easy.

• Dial *5 or click on the Voicemail icon in the Telephony Bar to call Voicemail.
• Press 1 at voicemail menu to check messages and the number of new messages received and number of saved messages will playback.
• The date/time of voicemail is announced, and playback will begin in order of most recent.
• During playback,
  • Press 1 to replay.
  • Press 2 to save.
  • Press 3 to delete.

You can interrupt playback of a message at any time by pressing any key.

As an alternative to calling voicemail, you can also see your Voicemails in the Contact Center side-bar menu by clicking on the "Voicemail" icon (shown in the video)

Setup Call Forwarding Rules

Call Forwarding Rules can be applied from voicemail menu or under "Settings"

• Dial *5 or click on the Voicemail icon in the Telephony Bar to call Voicemail.
• When at the voicemail menu, press option 3 to setup call forwarding. Listen carefully to the menu prompts to:
  1. Forward 'All Calls'.
  2. Forward ‘Un-answered calls'.
  3. Forward 'When phone is busy’.​
     
  4. Disable Call Forwarding.

As an alternative to calling voicemail, you can also set up your Forwarding rules in your Settings. Settings > Call Handling > Direct Calls Forwarding. You can read more about that here. 

Voicemail Menu Structure

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