Using Contivio with IP Phones
Contivio works with most IP Phones that support SIP (Session Initiation Protocol), the defacto standard protocol for VoIP. If you're using an IP Phone, you will need to log into the Contivio app using the "External VoIP" option.
The Contivio app is paired with the IP phone using a system dial command sequence. Once you have dialed *1 + your Extension + numeric PIN (password), Contivio will prompt a successful login announcement.
If you are assigned to queues, and there are calls waiting in the queue, you should be prepared to answer the call immediately. If you're not prepared, you will need to make sure to change your status to "Busy" upon logging in.
See the chart below for a detailed usage and access to system features.
The Contivio app is paired with the IP phone using a system dial command sequence. Once you have dialed *1 + your Extension + numeric PIN (password), Contivio will prompt a successful login announcement.
If you are assigned to queues, and there are calls waiting in the queue, you should be prepared to answer the call immediately. If you're not prepared, you will need to make sure to change your status to "Busy" upon logging in.
See the chart below for a detailed usage and access to system features.
