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  • App Overview
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  • App Navigation
    • 1 Status Bar >
      • Online Status
      • Sign Out
      • Cheat Sheet
    • 2 Telephony Bar >
      • Cheat Sheet
    • 3 Media Display >
      • Cheat Sheet
    • 4 Supervisor Bar >
      • Cheat Sheet
    • 5 Media Notifications
    • 6 Side Bar >
      • Cheat Sheet
  • Side Bar Navigation
    • 6a Directory List >
      • Cheat Sheet
    • 6b Call Information >
      • Cheat Sheet
    • 6c Search >
      • Cheat Sheet
    • 6d Recent & Scheduled Calls >
      • Cheat Sheet
    • 6e Chat >
      • Cheat Sheet
    • 6f Messages >
      • Cheat Sheet
    • 6g Scripts >
      • Cheat Sheet
    • 6h Voicemail >
      • Cheat Sheet
    • 6i Work Assignmnets >
      • Cheat Sheet
    • 6j Settings >
      • Cheat Sheet
  • App Basics
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  • Glossary
  • FAQs

Using Contivio with IP Phones

Contivio works with most IP Phones that support SIP (Session Initiation Protocol), the defacto standard protocol for VoIP. ​If you're using an IP Phone, you will need to log into the Contivio app using the "External VoIP" option.

The Contivio app is paired with the IP phone using a system dial command sequence. Once you have dialed *1 + your Extension + numeric PIN (password), Contivio will prompt a successful login announcement.

​If you are assigned to queues, and there are calls waiting in the queue, you should be prepared to answer the call immediately. If you're not prepared, you will need to make sure to change your status to "Busy" upon logging in.

See the chart below for a detailed usage and access to system features.
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