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    • Logging In
    • Using Headsets
    • Using IP Phones
    • Using Land/Cell Phones
    • Voicemail & Forwarding
  • App Overview
    • Floating App
    • Toolbar Mode
  • App Navigation
    • 1 Status Bar >
      • Online Status
      • Sign Out
      • Cheat Sheet
    • 2 Telephony Bar >
      • Cheat Sheet
    • 3 Media Display >
      • Cheat Sheet
    • 4 Supervisor Bar >
      • Cheat Sheet
    • 5 Media Notifications
    • 6 Side Bar >
      • Cheat Sheet
  • Side Bar Navigation
    • 6a Directory List >
      • Cheat Sheet
    • 6b Call Information >
      • Cheat Sheet
    • 6c Search >
      • Cheat Sheet
    • 6d Recent & Scheduled Calls >
      • Cheat Sheet
    • 6e Chat >
      • Cheat Sheet
    • 6f Messages >
      • Cheat Sheet
    • 6g Scripts >
      • Cheat Sheet
    • 6h Voicemail >
      • Cheat Sheet
    • 6i Work Assignmnets >
      • Cheat Sheet
    • 6j Settings >
      • Cheat Sheet
  • App Basics
    • Controls
    • Telephony >
      • Call Waiting
    • Voicemail
    • Chat
    • Instant Message
    • SMS
    • Fax
    • Email
  • Agent Workflows
  • Supervisor Workflows
  • NetSuite Integration
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  • Cheat Sheet
    • Floating App
    • Toolbar Mode
    • Settings
  • Glossary
  • FAQs

Toolbar Mode

To use Contivio in Toolbar mode, simply click on the arrows in the top right corner of the app.
* This feature is available only on Windows as Mac OSX does not support window sizing.
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Summary of the sections in the screen-shot seen above:
  1. The "Media Display" window shows the interaction the agent is currently handling. Phone calls will display the phone number of the contact, the agent name for agent-to-agent calls, or the e-mail address for handling chat interactions.
  2. The dial field, numeric pad and telephony controls are used for call handling.
  3. The media display window is used for conference call control, placing individual lines or parties on hold or to drop them from a conference call.
  4. Supervisory controls allow management staff to "whisper" to the agent to help guide them on a call, or "barge in" to the call to assist. Under here you can also Start & Stop Recording a call, along with a few other advanced tools. 
  5. Pop-up bubble will display information about the interaction upon offer to the agent.
  6. Agent Directory and expanded side-bar menu options are available to agents for additional features and functionality, such as entering notes or a disposition for the interaction handled. More details on all available options are here.​

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