Contivio Online Help
App Help
  • Welcome
  • Current Release Notes
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  • Getting Started
    • Logging In
    • Using Headsets
    • Using IP Phones
    • Using Land/Cell Phones
    • Voicemail & Forwarding
  • App Overview
    • Floating App
    • Toolbar Mode
  • App Navigation
    • 1 Status Bar >
      • Online Status
      • Sign Out
      • Cheat Sheet
    • 2 Telephony Bar >
      • Cheat Sheet
    • 3 Media Display >
      • Cheat Sheet
    • 4 Supervisor Bar >
      • Cheat Sheet
    • 5 Media Notifications
    • 6 Side Bar >
      • Cheat Sheet
  • Side Bar Navigation
    • 6a Directory List >
      • Cheat Sheet
    • 6b Call Information >
      • Cheat Sheet
    • 6c Search >
      • Cheat Sheet
    • 6d Recent & Scheduled Calls >
      • Cheat Sheet
    • 6e Chat >
      • Cheat Sheet
    • 6f Messages >
      • Cheat Sheet
    • 6g Scripts >
      • Cheat Sheet
    • 6h Voicemail >
      • Cheat Sheet
    • 6i Work Assignmnets >
      • Cheat Sheet
    • 6j Settings >
      • Cheat Sheet
  • App Basics
    • Controls
    • Telephony >
      • Call Waiting
    • Voicemail
    • Chat
    • Instant Message
    • SMS
    • Fax
    • Email
  • Agent Workflows
  • Supervisor Workflows
  • NetSuite Integration
  • Running Campaigns
  • Cheat Sheet
    • Floating App
    • Toolbar Mode
    • Settings
  • Glossary
  • FAQs

Sign Out

It’s important to sign out when you’re finished using Contivio.  This will make sure that no additional inbound media (e.g., calls, chats, emails, etc.) are routed to you. It will also make sure reporting metrics tracking your account and productivity remain accurate since user activity reports are an important aspect of contact center software.
To sign out of Contivio:

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Navigate to the user ‘Status’ icon (i.e., user availability signal).

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Expand the drop-down menu by selecting the down arrow.

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Select the option to ‘Log Out’.

-OR-

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From the Client App only, select the Window ‘Close’ icon to automatically sign out.

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Sign out of Contivio.
Once signed out, the Client App will close down and/or the Chrome Extension will disengage.
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​Need more help? Submit a support request online and an expert will get back to you.
Learn more about us by visiting Contivio.com.

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