Sign Out

It’s important to sign out when you’re finished using Contivio.  This will make sure that no additional inbound media (e.g., calls, chats, emails, etc.) are routed to you. It will also make sure reporting metrics tracking your account and productivity remain accurate since user activity reports are an important aspect of contact center software.

To sign out of Contivio:

Navigate to the user ‘Status’ icon (i.e., user availability signal).

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Expand the drop-down menu by selecting the down arrow.

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Select the option to ‘Log Out’.

-OR-

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From the Client App only, select the Window ‘Close’ icon to automatically sign out.

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Sign out of Contivio.

Once signed out, the Client App will close down and/or the Chrome Extension will disengage.