Contivio Online Help
App Help
  • Welcome
  • Current Release Notes
  • User Training Videos
  • Getting Started
    • Logging In
    • Using Headsets
    • Using IP Phones
    • Using Land/Cell Phones
    • Voicemail & Forwarding
  • App Overview
    • Floating App
    • Toolbar Mode
  • App Navigation
    • 1 Status Bar >
      • Online Status
      • Sign Out
      • Cheat Sheet
    • 2 Telephony Bar >
      • Cheat Sheet
    • 3 Media Display >
      • Cheat Sheet
    • 4 Supervisor Bar >
      • Cheat Sheet
    • 5 Media Notifications
    • 6 Side Bar >
      • Cheat Sheet
  • Side Bar Navigation
    • 6a Directory List >
      • Cheat Sheet
    • 6b Call Information >
      • Cheat Sheet
    • 6c Search >
      • Cheat Sheet
    • 6d Recent & Scheduled Calls >
      • Cheat Sheet
    • 6e Chat >
      • Cheat Sheet
    • 6f Messages >
      • Cheat Sheet
    • 6g Scripts >
      • Cheat Sheet
    • 6h Voicemail >
      • Cheat Sheet
    • 6i Work Assignmnets >
      • Cheat Sheet
    • 6j Settings >
      • Cheat Sheet
  • App Basics
    • Controls
    • Telephony >
      • Call Waiting
    • Voicemail
    • Chat
    • Instant Message
    • SMS
    • Fax
    • Email
  • Agent Workflows
  • Supervisor Workflows
  • NetSuite Integration
  • Running Campaigns
  • Cheat Sheet
    • Floating App
    • Toolbar Mode
    • Settings
  • Glossary
  • FAQs

Side Bar Navigation

The lower half of the Contivio.com Client App and main drop down menu of the Toolbar App is the Side Bar menu.  It consists of ten contact center features.  Similar to the App Navigation, you must familiarize  yourself with the terms and the layout to effectively learn and navigate the help.
Directory List
Call Information
Search
Recent & Scheduled Calls
Chat
Messages
Scripts
Voicemail
Work Assignments
Settings
Picture

Picture

​Need more help? Submit a support request online and an expert will get back to you.
Learn more about us by visiting Contivio.com.

Copyright © 2018 Contivio.com Corporation. All rights reserved.       Terms of Use.      Privacy Policy.
Inbound

Outbound

Agent Apps

Management Apps