Instant Message

Contivio gives you the flexibility to instant message with your teammates to get help, send announcements or provide guidance.
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Send an instant message
To send an internal instant message to one or more Contivio contact center users, you can:

• Click the ‘Messages’ icon from Side Bar.
• Click the ‘Instant Message’ icon from the Messages ribbon.
• Select from the ‘Send Message’ drop-down list one or more recipients.
• Type your message in the form and click the ‘Send’ icon.

  

Reply to an instant message 
To reply to internal instant message to one or more Contivio.com contact center users, you can:

• Click the ‘Messages’ icon from Side Bar.
  
• Click the ‘Instant Message’ icon from the Messages ribbon.
  
• Select from the ‘Send Message’ drop-down list one or more recipients, if not already selected.
  
• Type your message in the form and click the ‘Send’ icon.

Note:
When replying to an instant message, the reply will go to whoever you last messaged (i.e., the system defaults to the last person you instant messaged).

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