Contivio Online Help
App Help
  • Welcome
  • Current Release Notes
  • User Training Videos
  • Getting Started
    • Logging In
    • Using Headsets
    • Using IP Phones
    • Using Land/Cell Phones
    • Voicemail & Forwarding
  • App Overview
    • Floating App
    • Toolbar Mode
  • App Navigation
    • 1 Status Bar >
      • Online Status
      • Sign Out
      • Cheat Sheet
    • 2 Telephony Bar >
      • Cheat Sheet
    • 3 Media Display >
      • Cheat Sheet
    • 4 Supervisor Bar >
      • Cheat Sheet
    • 5 Media Notifications
    • 6 Side Bar >
      • Cheat Sheet
  • Side Bar Navigation
    • 6a Directory List >
      • Cheat Sheet
    • 6b Call Information >
      • Cheat Sheet
    • 6c Search >
      • Cheat Sheet
    • 6d Recent & Scheduled Calls >
      • Cheat Sheet
    • 6e Chat >
      • Cheat Sheet
    • 6f Messages >
      • Cheat Sheet
    • 6g Scripts >
      • Cheat Sheet
    • 6h Voicemail >
      • Cheat Sheet
    • 6i Work Assignmnets >
      • Cheat Sheet
    • 6j Settings >
      • Cheat Sheet
  • App Basics
    • Controls
    • Telephony >
      • Call Waiting
    • Voicemail
    • Chat
    • Instant Message
    • SMS
    • Fax
    • Email
  • Agent Workflows
  • Supervisor Workflows
  • NetSuite Integration
  • Running Campaigns
  • Cheat Sheet
    • Floating App
    • Toolbar Mode
    • Settings
  • Glossary
  • FAQs

Getting Started

The first step to get started with Contivio is to download and install the Contivio app. You can learn how by downloading our Installation Guide here.

If you are a Google Chrome user and you're planning on using Contivio in conjunction with your CRM (like Salesforce or NetSuite)  you will also need to download our Contivio Chrome Extension to have access to screen pops, click to dial and other CRM updates. Keep in mind the first time you use the Chrome extension, you will need your Authentication key from your administrator. 

After you've downloaded and installed the Contivio app and Chrome extension, the next step is to login. You can learn how to login to the app by clicking on the next arrow below.








​

Picture

​Need more help? Submit a support request online and an expert will get back to you.
Learn more about us by visiting Contivio.com.

Copyright © 2018 Contivio.com Corporation. All rights reserved.       Terms of Use.      Privacy Policy.
Inbound

Outbound

Agent Apps

Management Apps