Route your email through Contivio to make sure it gets forwarded to the most appropriate person.
Send an email
To send an email, you can:
To send an email, you can:
- Send an email from your primary inbox, or
- Click the ‘Messages’ icon from Side Bar.
- Click the ‘Email’ icon from the Messages ribbon.
- Click the ‘Compose’ icon.
- Type your email and click the ‘Send’ button.
Note:
Your Administrator must configure and setup Contivio to send and receive mail from your mail server.
Your Administrator must configure and setup Contivio to send and receive mail from your mail server.
Reply to an email
To reply to or answer an email, you can:
To reply to or answer an email, you can:
- Click the ‘Accept’ button on the Media Notification pop-up window.
- Click the green ‘Dial/Answer’ icon from the Phone Controls.
- Use keyboard shortcuts ‘Enter’ or ‘Alt + Enter’.
- Once the email is accepted, it gets sent to your inbox as configured by your Administrator so you can reply.
Decline an email
To reject or decline to respond to an email, you can:
To reject or decline to respond to an email, you can:
- Click the ‘Decline’ button on the Media Notification pop-up window.
Note:
Declined emails will be routed back through the Queue to the next available user, subject to the Queue routing rules.
Declined emails will be routed back through the Queue to the next available user, subject to the Queue routing rules.
