Contivio Online Help
App Help
  • Welcome
  • What's New In Contivio
  • User Training Videos
  • Getting Started
    • Logging In
    • Using Headsets
    • Using IP Phones
    • Using Land/Cell Phones
    • Voicemail & Forwarding
  • App Overview
    • Floating App
    • Toolbar Mode
  • App Navigation
    • 1 Status Bar >
      • Online Status
      • App Sizing
      • Online Help
      • Sign Out
      • Cheat Sheet
    • 2 Telephony Bar >
      • Cheat Sheet
    • 3 Media Display >
      • Cheat Sheet
    • 4 Supervisor Bar >
      • Cheat Sheet
    • 5 Media Notifications
    • 6 Side Bar >
      • Cheat Sheet
  • Side Bar Navigation
    • 6a Directory List >
      • Cheat Sheet
    • 6b Call Information >
      • Cheat Sheet
    • 6c Search >
      • Cheat Sheet
    • 6d Recent & Scheduled Calls >
      • Cheat Sheet
    • 6e Chat >
      • Cheat Sheet
    • 6f Messages >
      • Cheat Sheet
    • 6g Scripts >
      • Cheat Sheet
    • 6h Voicemail >
      • Cheat Sheet
    • 6i Work Assignmnets >
      • Cheat Sheet
    • 6j Settings >
      • Settings
      • Cheat Sheet
  • App Basics
    • Controls
    • Telephony
    • Voicemail
    • Chat
    • Instant Message
    • SMS
    • Fax
    • Email
  • Agent Workflows
  • Supervisor Workflows
  • NetSuite Integration
  • Running Campaigns
  • Cheat Sheet
    • Floating App
    • Toolbar Mode
    • Settings
  • Glossary
  • FAQs

App Overview

Contivio is the world’s first contact center application with full integration on any platform, Windows or Mac, supported by Internet Explorer (IE) or Chrome. 

​We recognize that most of our users' time is spent working on various applications rather than the communication application, so we offer the flexibility to use either a stand-alone application or a simple toolbar, which preserves most of the desktop real estate for business applications such as your CRM. 


Contivio is all about freedom of choice. Our app is flexible and allows users of all business units – Finance, Marketing, Sales, Services and Support – to use Contivio according to their own preference to improve productivity.  

Contivio users have 2 user-friendly App options to leverage:
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The Contivio Toolbar App, which sits on top of your desktop screen (available for PC Users only).

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The Contivio Floating App – stand-alone application.

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​Need more help? Submit a support request online and an expert will get back to you.
Learn more about us by visiting Contivio.com.

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