Contivio Online Help
App Help
  • Welcome
  • Current Release Notes
  • User Training Videos
  • Getting Started
    • Logging In
    • Using Headsets
    • Using IP Phones
    • Using Land/Cell Phones
    • Voicemail & Forwarding
  • App Overview
    • Floating App
    • Toolbar Mode
  • App Navigation
    • 1 Status Bar >
      • Online Status
      • Sign Out
      • Cheat Sheet
    • 2 Telephony Bar >
      • Cheat Sheet
    • 3 Media Display >
      • Cheat Sheet
    • 4 Supervisor Bar >
      • Cheat Sheet
    • 5 Media Notifications
    • 6 Side Bar >
      • Cheat Sheet
  • Side Bar Navigation
    • 6a Directory List >
      • Cheat Sheet
    • 6b Call Information >
      • Cheat Sheet
    • 6c Search >
      • Cheat Sheet
    • 6d Recent & Scheduled Calls >
      • Cheat Sheet
    • 6e Chat >
      • Cheat Sheet
    • 6f Messages >
      • Cheat Sheet
    • 6g Scripts >
      • Cheat Sheet
    • 6h Voicemail >
      • Cheat Sheet
    • 6i Work Assignmnets >
      • Cheat Sheet
    • 6j Settings >
      • Cheat Sheet
  • App Basics
    • Controls
    • Telephony >
      • Call Waiting
    • Voicemail
    • Chat
    • Instant Message
    • SMS
    • Fax
    • Email
  • Agent Workflows
  • Supervisor Workflows
  • NetSuite Integration
  • Running Campaigns
  • Cheat Sheet
    • Floating App
    • Toolbar Mode
    • Settings
  • Glossary
  • FAQs

App Navigation

The Contivio Floating App and Toolbar are segmented into 6 navigational sections for ease of use.  You must familiarize yourself with the terms and layout below before getting started. 
 
User Bar
Telephony Bar
Media Display
Supervisor Bar
Media Notification
Side Bar / Drop Down
  
Picture
Picture

​Need more help? Submit a support request online and an expert will get back to you.
Learn more about us by visiting Contivio.com.

Copyright © 2018 Contivio.com Corporation. All rights reserved.       Terms of Use.      Privacy Policy.
Inbound

Outbound

Agent Apps

Management Apps