The Contivio Scripts is a user-friendly dialog scenario tool. When used properly, Scripts can help users be more fluid during their interactions with customers. A well thought out and executed phrase or Q&A tree can be the difference between getting a sale, or closing a support ticket on first contact.
Question & Answers
Scripts is the seventh (7th) option in the Contivio.com Side Bar – directly below Messages. Scripts are available to a user through Queue assignment by the Administrator. Navigating and understanding the Scripts can be important to improve service and productivity.
The main body of the Scripts portlet is the ‘Dialog Box’. The selected script will open up a dialog scenario, typically the first question. The Dialog Box has three (3) sections:
It is possible to embed hyperlinks into the 'Dialog Box' for reference which can open URLs or a pdf.
After each question is complete: