Messages

The Contivio Messages is the multi-media portlet for instant messaging, SMS, fax, and/or email.  A user can only communicate through these media channels if they’re assigned to their Queue.  The ability to engage in multiple channels is controlled and managed by the Administrator.
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Side Bar Navigation
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Side Bar Messages.

IM, SMS, Fax and Email

Messages is the sixth (6th) option in the Contivio.com Side Bar – directly below Chat.  There are four (4) messaging options in the Messages ribbon to select from (from right to left):  Instant Messaging, SMS, Fax, and Email.   They work as follows:
Instant Messaging
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Instant Message session.
The 1st menu option from the Messages ribbon is ‘Instant Messaging’. A Contivio.com ‘Instant Message’ session has the following display: 
  • The header contains a drop-down list of users you can send an ‘Instant Message’ to.  You have the option to broadcast a message to ‘All’ users or to a selective few.
  • The body is where you type your message or reply.  The blue paper airplane icon is the ‘Send’ button.  Hitting the ‘Enter’ button on your keyboard will not send your ‘Instant Message’.
  • The footer displays the ‘Instant Message’ history.  Displayed from left to right find the media icon, the media direction, the date/time stamp, the contact, and the message (typically wrapped to the next line).  To the right of the message history is a red icon which clears all messages.​
SMS
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SMS session.
The 2nd menu option from the Messages ribbon is ‘SMS’. A Contivio ‘SMS’ session has the following display:
  • The header contains the phone number form for you to enter the recipient’s number.  The number must be in long format and include the prefix ‘1’ (e.g., 18002828105).  SMS short codes do not work.
  • The body is where you type your message or reply.  The blue, paper airplane icon is the ‘Send’ button.  Hitting the ‘Enter’ button on your keyboard will not send your ‘SMS’.
  • The footer displays the ‘SMS’ history.  Displayed from left to right find the media icon, the media direction, the date/time stamp, the contact, and the message (typically wrapped to the next line).  To the right of the message history is a red icon which clears all messages.
Fax
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Fax session.
The 3rd menu option from the Messages ribbon is ‘Fax’.  A Contivio.com ‘Fax’ session has the following display:
  • The header contains the fax number form for you to enter the recipient’s number.
  • The body is where you ‘Browse’ for the saved document you want to transmit.  The blue, paper airplane icon is the ‘Send’ button.  Hitting the ‘Enter’ button on your keyboard will not send your ‘Fax’.
  • The footer displays the ‘Fax’ history.  Displayed from left to right find the media icon, the media direction, the contact, and the message (typically wrapped to the next line).  To the right of the message history is a red icon which clears all messages.
Email
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Email session.
The 4th menu option from the Messages ribbon is ‘Email.  A Contivio.com ‘Email’ session has the following display:
  • The header contains the blue ‘Compose’ icon should you wish to write and send an email using Contivio.com’s email tool.
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Contivio.com Email Client.
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