5. Media Notifications
The Contivio Media Notification alerts a user when an inbound or outbound communication is trying to connect. The Media Notifications will appear as pop ups either in the Client App or at the bottom right corner of your monitor (managed in your Settings).
App Navigation
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Media Notification Accept or Decline option.
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Notification Alerts
There are several examples below of desktop Media Notifications a user might see.
Incoming voice call. The pop-up alert provides the incoming Caller ID, the caller Queue, and the information collect in the IVR to push the CRM. It also offers the option to ‘Accept’ or ‘Decline’.
Media Notification incoming call.
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Missed voice call. The pop-alert provides the caller ID of the missed call.
Media Notification missed call.
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Outbound call of a predictive dialing campaign. The pop-up alert is letting the user know he’s automatically connected. It displays the Caller ID and the Campaign name.
Media Notification predictive dialer.
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Voicemail messages. The pop-up alert appears upon login to notify the user of the new and saved messages. It also offers the option to ‘Listen’ to the new messages.
Media Notification voicemail summary.
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Warning:
If you're only using only the Toolbar App or Chrome Extension, make sure have your desktop notifications turned on (see Settings).
If you're only using only the Toolbar App or Chrome Extension, make sure have your desktop notifications turned on (see Settings).
