2. Telephony Bar
Telephony Bar Overview
Before getting started, we recommend watching our 1 minute introductory video on the telephony bar:
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The icon set of telephony/phone controls for handling calls are very intuitive and are highlighted from the other Client App icons by their color variations. From left to right, they are summarized as follows:
Dial Box
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Enter the number to call in the ‘Dial Box’ using the keyboard or use the drop-down ‘Soft Pad’ to dial using the mouse. If placing an internal call, you can dial another user, queue, or extension. For external calls to the PSTN (Public Switched Telephone Network), such as mobile numbers, the format of dialing is specific to your VoIP provider.
E.g., Intermedia.net doesn’t require the ‘+1’ prefix for dialing long distance within the US. |
Dial or Answer
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This icon serves 2 similar purposes:
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Hold
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The ‘Hold’ icon provides 2 types of call holding:
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Conference
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Users can initiate a conference call and add up to five (5) participants using the ‘Conference’ icon. The user must successfully call and connect with the other participants while the main call remains on hold. Once the call is either connected or ringing, the user can select the ‘Conference’ icon to bridge all calls together.
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Transfer
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Two types of call transfers are supported:
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End or Decline
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This icon serves two (2) similar purposes:
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Voicemail
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Select the ‘Voicemail’ icon to listen to your new, unheard voice messages. To review your voice messages, delete them, and cherry pick which ones to listen to, navigate to the ‘Voicemail’ icon from the Side Bar (More information on that here.)
The blue badge above the ‘Voicemail’ icons lets you know how many voicemails are unheard and how many are saved, respectively. |